Hey Miami LLC (“Hey Miami,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, make a direct reservation, stay at a property we manage, or otherwise interact with our services.
This policy is intended to describe our current practices in clear terms. It does not create rights beyond those provided by applicable law.
We may collect information you provide directly, such as your name, email address, telephone number, billing or contact details, reservation dates, number of guests, property preferences, messages, special requests, identity or verification information when reasonably required, and information related to your stay.
When you make a direct reservation, payment information is submitted for processing through our payment provider. Hey Miami does not need to receive your full payment-card number by email, and payment-card data may be handled directly by Stripe and/or payment functionality integrated with Guesty.
We may also collect information automatically when you use the website, such as IP address, device and browser information, pages viewed, referral information, approximate location derived from IP address, cookie identifiers, and website interaction or advertising data.
We may use personal information to process and manage reservations; collect and administer payments and security authorizations; communicate before, during, and after a stay; provide customer support; coordinate property access and building requirements; prevent fraud and misuse; maintain records; improve our website and services; analyze website performance; personalize marketing; advertise our services; send promotional emails or other marketing communications where permitted; comply with legal obligations; and protect the rights, safety, property, and security of guests, owners, Hey Miami, and others.
We use service providers to operate our business. Reservation and guest information may be transmitted to and processed through Guesty for property and reservation management. Payments and payment authorizations may be processed through Stripe. We may also use providers for website hosting, customer relationship management (CRM), email or messaging, analytics, advertising, fraud prevention, accounting, maintenance coordination, and other operational services.
We disclose information to service providers only as reasonably necessary for the services they perform for us or as otherwise permitted by law. Their handling of information may also be governed by their own privacy terms.
Our website may use cookies, pixels, tags, and similar technologies, including the Meta Pixel, to understand website activity, measure advertising performance, build audiences, and deliver or improve advertising. These technologies may allow us and advertising partners to recognize a browser or device and receive information about website interactions.
Where required, we will provide cookie or consent choices. Browser settings and certain platform settings may also allow you to control cookies or advertising preferences. Disabling some technologies may affect website functionality.
If you provide your email address or telephone number, we may use it to send reservation-related communications. We may also send promotional communications where permitted by law and consistent with any consent or preferences you provide.
You may unsubscribe from marketing emails by using the unsubscribe option included in the message or by contacting info@hey-miami.com. Opting out of promotional messages does not prevent us from sending necessary transactional or reservation-related communications.
We may disclose personal information to service providers and contractors supporting our operations; property owners, condominium associations, building management, security, or access personnel when reasonably necessary to administer a stay; professional advisers; governmental or law-enforcement authorities when legally required or reasonably necessary to protect rights or safety; and parties involved in a merger, financing, acquisition, sale, reorganization, or similar business transaction.
We do not disclose personal information in exchange for money as a standalone business practice. Some advertising or analytics activity may be treated as “sharing,” “targeted advertising,” or similar activity under certain privacy laws. Where applicable, we will honor legally required choices.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including reservation administration, accounting and tax records, dispute resolution, fraud prevention, legal compliance, and legitimate business records. Retention periods vary depending on the type of information and applicable requirements.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.
Depending on where you live and the laws that apply, you may have rights concerning your personal information, such as requesting access, correction, deletion, or information about certain disclosures or processing, and opting out of certain marketing or advertising uses.
To submit a privacy request, email info@hey-miami.com with the subject line “Privacy Request.” We may need to verify your identity before completing certain requests. We will respond as required by applicable law.
Our direct booking services are intended for adults, and the primary booking guest must be at least 21 years old. The website is not directed to children. If we learn that personal information from a child was collected in a manner requiring deletion under applicable law, we will take appropriate steps.
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Hey Miami is not responsible for third-party privacy practices.
We may update this Privacy Policy as our services, technology, or legal obligations change. The current version will be posted on the website with its effective date.
